Client & Customer Management
Help manage clients by carrying out standard activities and providing support to others.
Effectively build and maintain relationships with both internal and external stakeholders and partners.
Ensure effective service delivery to meet stakeholders needs within specified SLA’s.
Provide ad hoc project support within the department
Assist in setting up and maintaining administration processes.
Effectively manage the channels complaints processes.
Document and Data Management
Create, organize and maintain files containing the correspondence and records of a senior colleague.
Work Scheduling and Allocation
Organize own work schedule in order to get the job done.
Supervise junior administrators and assign short-term tasks to others if necessary.
Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.