Teleresources: Call center agent (learnership)

Reference: CTT000216-mbt-1

A well-established retail company is seeking contact centre agents to complete a 12-month contact centre learnership (NQF level 2).

Duties & Responsibilities

Responsibilities

  • You will be responsible to respond to a targeted amount of calls accurately within a specific time frame thereby meeting set service standards
  • Meet customer expectations by being knowledgeable, professional and courteous to ensuring one-contact resolution
  • Maintain Clubcard database by means of accurately processing information.
  • Calculate Clubcard points accurately
  • Assist online customers with app related queries
  • Complete daily productivity reports in Microsoft Excel for any outbound work
  • You will be responsible for being first port of call for customers dealing with queries.
  • You will be assisting with ad hoc data capturing as well as updating customer information.

 

Requirements

  • You must have matric or equivalent
  • You must be able to accurately type 20 – 30 words per minute
  • You must be computer literate preferably proficient in MS Outlook, Word and Excel at beginner level
  • You must be proficient in Mathematics
  • You must be able to speak clearly and communicate well in English
  • Recent proof of disability (Letter from doctor, etc)
  • Must be able to travel to and from work daily incl Saturdays
  • Must not have completed a similar learnership at NQF2 or higher previously.

 

In line with the company’s equity requirements, preference will be given to people living with a disability.

Should you meet all the above requirements, please email your CV and documents to [email protected] for consideration

 

Package & Remuneration

R 4000 – 5000