Manage staff and act as direct contact to Shareholders and Directors, providing monthly updates on the general management of the site.
Implement instruction as received from the Board of Directors and Board Chairman.
Set competitive accommodation service prices to attract tenants. Ensure prices are competitive but also achieve financial objectives of the property.
Set up a system for collecting service fees from tenants.
Marketing within key potential tertiary institutions.
Building accreditation with tertiary institutions.
Tender applications to provide commercial accommodation service.
Keeping up to date with NSFAS funding and regulations.
Finding and screening prospective tenants.
Qualifying tenants, including credit and financial reporting.
Oversee the Residence Administrator, ensuring all tenant issues and residence life is administered.
Communicate directly with tenants regarding rent collection, notices, refunds and unit maintenances.
Monitor and resolve tenant disputes.
Follow up on tenant complaints concerning maintenance issues with appropriate personnel.
Supervise residence life activities.
Oversee the Facility Manager for all matters related to the building and suppliers.
Conduct routine property inspection for ownership, banks, insurance companies and fire inspectors.
Monitor and regularly report on facilities i.e. Wi-Fi, hotspot management, electricity and water (including solar panel), prepaid metering, security, cleaning, laundry and other suppliers to the building.
Manage the budget and monitoring financial performance of the property.
Maintain tenant files, insurance records, issue work orders and purchase orders.
Keep accurate bookkeeping records to provide to Accountants and Auditors i.e. list of inspections, signed leases, maintenance requests, complaints, cost of repairs, rental collection, insurance costs etc.
Manage the budget for the building and maintain all important records.
Check, prepare and authorise day to day payments.
Cooperate and communicate with Real Estate agents on a regular basis.
Reconcile monthly rent-roll statements with bank account transactions.