Pronel Personnel: Customer Supprt Agent

Customer Supprt Agent


An exciting position exist with our client based in Durban area for a Customer Support Agent, to help with customer queries regarding their orders placed with the company, products on their website and any other general queries.

  • Assisting customers with the online shopping process
  • Giving some technical advice regarding products and prospective projects
  • Assisting with tracking and delivery information with regards to orders that have been placed
  • Dealing with sales and quotation based queries
  • Helping facilitate and track the return and repair of any products such as 3D printers
  • Delighting our customers!


  • Extraordinary written and spoken communication skills
  • 1-3 Years customer support experience or experience in the Tech field
  • Great time management
  • The ability to delight our customers
  • Good research skills
  • Willingness to learn and push your boundaries
  • Ability to embrace constant evolution and change