An exciting position exist with our client based in Durban area for a Customer Support Agent, to help with customer queries regarding their orders placed with the company, products on their website and any other general queries.
- Assisting customers with the online shopping process
- Giving some technical advice regarding products and prospective projects
- Assisting with tracking and delivery information with regards to orders that have been placed
- Dealing with sales and quotation based queries
- Helping facilitate and track the return and repair of any products such as 3D printers
- Delighting our customers!
- Extraordinary written and spoken communication skills
- 1-3 Years customer support experience or experience in the Tech field
- Great time management
- The ability to delight our customers
- Good research skills
- Willingness to learn and push your boundaries
- Ability to embrace constant evolution and change