Mustek Limited: Clerk: Front Counter

Company Mustek Limited
Reference # Clerk: Front Counter
Published 21/09/2020
Contract Type Permanent
Salary Market Related
Location Midrand, Gauteng, South Africa
Introduction
The Front counter clerk is responsible for the effective book in of customer repairs, ensuring customer service of the highest quality, and resolve customer queries quick and effectively. The supervisor will ensure that clients receive technical advice as quick as possible from Technicians, and ensure housekeeping of the highest standard. The front counter clerk will also ensure that all Job cards, POP’s and any other related documentation gets saved electronically per job on a daily basis.
Job Functions Administration
Industries ICT – Information & Communications Technology
Specification
Accountabilities include, but are not limited to:
•Accuracy in all areas of book in page with full fault description, spelling, fault categories, POP’s and passwords
•To ensure that all units are assessed for physical damage and that all accessories are noted on all job cards
•Ensure accurate returning of customer repaired goods to customer collecting
•To attach all job cards to completed jobs portal on studio on a daily basis
•Escalate unresolved customer queries to Technical Supervisor or Manager
•Ensure quick and effective repairs on DOA’s and quick repairs
•Wearing of PPE clothing on a weekly basis
•Keep work areas clean at all times

Requirements
Qualifications and Experience:
•Matric
•Min of 2 years’ experience in a similar role

Skills and Knowledge:
•Planning and organising
•Attention to detail
•Time management
•Work well under pressure
•Interpersonal skills
•Team work
•Customer Service
•Active listener
•Clerical – Knowledge of administrative and clerical procedures and systems

Job Closing Date 25/09/2020
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