MMI Holdings: Contact Centre Learnerships 2021


MMI Holdings invites unemployed graduates to apply for Contact Centre Learnership Programme 2020 / 2021.


Learnership Application Closing Date: 01 November 2020

Learnership Location: South Africa

MMI Holdings Contact Centre Learnership Programme 2021

Are you currently unemployed and living in the Gauteng / Cape Town region? Are you seeking a Learnership opportunity to develop your potential and create a bright future at an industry leading health business? Are you a dynamic, self-starter who is passionate about client service? This is the opportunity for you!

We have an exciting Contact Centre Learnership available in Momentum Metropolitan Holdings, commencing 1 February 2021. Should you be successful, you will be employed for a period of 12 months.

What is the role of a Contact Centre Agent in the business?
A Contact Centre Agent ensures that our clients receive the best possible client experience by addressing their queries with enthusiasm and accountability.


What You’re Going To Do:

  • Attend classroom activities and practical on the job training as well as carrying out functions in line with the Learnership as required by Momentum Metropolitan.
  • Acquire knowledge of company products, policies and procedures in order to be successful at on the job training activities.
  • Compile a Portfolio of Evidence for submission to SETA.
  • Complete logbooks for work-based learning.
  • Complete formative and summative assessments and achieve the required level.
  • Demonstrate skills in using the company’s systems and understanding of the operational processes.
  • Conduct yourself as an employee of Momentum Metropolitan and display the MMH values.
  • Demonstrate commitment to working within the medical scheme industry.

Requirements:

  • Completed Grade 12 (Matric) Certificate.
  • Passed Mathematics or Mathematical literacy with minimum 40%.
  • Passed English and another SA language with a minimum of 40%.
  • Computer Literacy is an added advantage.
  • Unemployed and can commit 12 months to the programme.
  • People with disabilities are encouraged to apply.

How to apply

Location: Gauteng

Apply Online for the MMI Holdings: Contact Centre Learnership programme 2021


Location: Bellville

Apply Online for the MMI Holdings: Contact Centre Learnership programme 2021

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