HomegovLIXIL Africa: Service Technician / Qualified Plumber
October 19, 2020
LIXIL Africa: Service Technician / Qualified Plumber
To ensure that Lixil’s reputation for excellent customer service is maintained and enhanced by dealing diplomatically with “complaint” calls and using discretion in determining the action required, ensuring that the complaint is resolved.
Duties & Responsibilities
Roles and Responsibilities
Primary focus is on all products, assisting in customer service, assessing and repairing or replacing defective product.
Identifying and reporting product faults and probable causes.
Attending site meetings with plumbers who reported service calls, providing solutions as a training session, promoting LIXIL products.
Report on competitors’ products and activities, recommending opportunities to improve sales.
Deal with customers in a diplomatic manner, overcoming negativity towards LIXIL as a result of alleged product failure, utilizing the situation as a marketing opportunity.
Submit a monthly report to the Service Manager.
Attention to detail (critical)
Action orientated and results driven (targets)
Good time management
Good communication (both written and verbal)
Accurate record keeping
Self-Motivated and disciplined
Customer Relationship Management skills
Desired Experience & Qualification
Grade 12 Or Equivalent with technical subjects through an accredited educational institution
A qualified plumber
Must have LIXIL Products knowledge, VAAL/COBRA/GROHE
MS Office Suite proficient – Microsoft Excel, Word, MS Project and MS PowerPoint
Valid, unendorsed code 8 drivers’ license
Package & Remuneration
Please send a detailed CV with subject line “Plumber_Western Cape” to [email protected]