5+ years’ proven work experience as Technical Support Specialist or similar role.
• Proven experience with strategic planning, problem solving and supporting Microsoft environments. • Proven experience with Office 365, Active Directory, SQL, Azure and Microsoft Exchange.
• Proven experience with installing, maintaining and troubleshooting networks – LAN and wireless networks, firewalls, DHCP, DNS and TCP/IP.
• Good understanding of the ITIL Framework.
• Brilliant with a support ticketing system and experience in beating SLA targets. • Familiarity with risk management and quality assurance control.
• Hands-on experience with project management tools. Advantageous Skills / Experience:
• Microsoft Certified Professional – MCSE, MCSA.
• Microsoft SharePoint, Teams Implementation Experience.
• Sophos Certified Engineer.
• 3CX Certified with 2 Years 3cx experience.