HTN Attorneys Inc: Telesales Credit Advisor
Introduction
A Braamfontein based company requires an experienced Telesales Credit Advisor who thrives on working in a dynamic and energetic call centre environment to join their growing team.
A Telesales Credit Advisor will be expected to support the goals and objectives of the campaign by initiating the sales process referred to from the leads provided; ensuring that individual targets are achieved/exceeded by securing PTP’s, preparing quotes, while also contributing towards overall team performance in a consistent, professional and ethical manner.
The ideal candidate must be able to identify the customer’s “dream, diagnose the “problem” that may be preventing them for achieving their dream; read and interpret the customer’s credit bureau report, then offer the most appropriate product solution for them.
Duties & Responsibilities
- Initiate the “warm-up” of the sales process referred from lead data.
- Educate customers on the current specials, product information and other related activities.
- Interpret and analyse credit bureau reports.
- Identify the customers’ “dream”, secure and qualify sales leads by diagnosing the “problem” identified by reading the credit bureau report and offer the most appropriate product solution.
- Maintain a high level of understanding of current products and services.
- Capture customer information correctly and accurately onto the various sales support systems.
- Formalise a formal quotation to prospective clients based on the interaction had with the customers.
- Respond and follow up on all rescheduled calls and pending information.
- Liaise with the various sales channels, support staff, internal/external customers, and other relevant personnel in a professional manner that in line with our company values.
- Provide additional support to the contact centre operations in terms of taking calls, handling internal/external client queries as and when required to do so.
- Ensure not to misrepresent the product(s) to the clients.
- Achieve monthly targets.
- Handle and overcome objections.
- Handle and resolve queries.
Desired Experience & Qualification
- Matric or equivalent NQF
- Any related qualification will be advantages
- At least 3 years of experience selling similar products (like short term insurance/ legal assistance etc)
- Must have at least 3 years’ experience working in a call centre in an outbound sales position
- Stable work history – must be employed at a company for 2yrs+
- Martic Maths
- Clear Credit/Criminal Record
- Interpreting and analysing credit bureau reports
THE FOLLOWING EXPERIENCE WILL BE AN ADDED ADVANTAGE
- Students of Law
- Short Term Insurance Consultants
- Claims Administrators
- New Business Developers
- Car Sales Executives
- Finance & Insurance Consultant
SPECIFIC SKILLS REQUIRED
- A go-getter attitude with the ability to secure and qualify leads by interpreting and analysing credit bureau reports
- A Boldly ambitious individual with a hunger to succeed
- Ability to consistently meet and exceed targets
- Ability to work autonomously
- Articulate with excellent communication
- A desire to develop your skills every day
- A highly target driven individual
- A lateral thinker and broadminded
- Ability to work well under pressure
- Active listener with a high interpersonal skills band
- Attention to detail
- Responsible and accountable
- Someone who loves challenges, with a resilient mindset not easily influenced by negativity
- Hungry for Success
- Good organisational skills
- Willingness to learn about new products and services within the credit/short term insurance/ claim industry
- Good Sales Track Record which they can prove
- Excellent administration skills
- Must be computer literate and know Microsoft Word, Excel, Outlook, etc
- No Criminal Record or be listed with any Database for Dishonesty/Fraud
- Must have exceptional objection handling skills and techniques
- Must be fluently multilingual, well-spoken and have exceptional reading skills
- Must be a great negotiator and Influencer. Must have gift of the gab and sales driven.
- Adherence to sales scripts, pitches, and compliance
- Contactable References
Package & Remuneration
Negotiable salary on offer between R5000.00 – R7000.00, plus commision.
Please add your salary expectation on your application.
Interested?
Please apply with your updated CV – remember to include references with updated contact details – Correspondence will only be conducted with short listed candidates.
Should you not hear from us within 14 days, please consider your application unsuccessful.
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