Grobank: Manager-Electronic Payments

Job Mission / Objective

Drive the Bank’s payments product strategy, inform our product roadmap, and deliver relevant payment methods and solutions with a view of achieving more streamlined process and improved customer experience. This will be initiated from conceptual stages through research, development, training, performance tracking, and the entire product life cycle in support of the Bank’s strategic goals and objectives.

Responsible for the planning, developing, implementing and management of the Bank’s electronic payment range (EDO, Debi-check, EFT, etc), including alternative payment streams considered by the Bank. The role will need to understand the operational and industry requirements as well as provide sales support to the customer facing business units of the Bank.

The Manager: Electronic Payments will also be required to attend industry meetings at PASA and BankservAfrica, interpret and advise the Bank on outcomes discussed at these industry forums and provide practical insights on required implementation or possible impact


Reports to

Senior Manager: Banking Products


Impact on Business Results

  • Directly impacts the achievement of the financial performance of the Bank through fee income earned on Electronic Payment streams
  • Directly impacts on all key performance metrics of the Bank including customer service and experience, reputation, brand, compliance and risk, etc.
  • Ability to produce documentation to support and detail new and existing electronic payments.
  • Facilitate the communication between business and IT on all electronic payment related matters
  • Assist in developing new payment product offerings.
  • Share the responsibility for the successful integration of Alliance Partners into the electronic ppayment landscape.
  • Manage the Bank’s TPPP service partners in line with regulatory requirements.


Figures Affected by the Role (KPIs)


  • Payment product revenues, Interchange and bilateral management
  • Payment project costs


  • Analytical
  • Build good relationships with other banks to resolve interbank issues


Main Responsibilities

Drive the planning, developing, implementing and management of the Bank’s electronic payment range including the regulatory and industry management, measured as a quantitative assessment of the Bank’s management. Achieve more streamlined processes and improve customer experience measured as a quantitative  and qualitative assessment of efforts to enhance existing and introduce payment streams in line with the Bank’s strategy. This would include the development and maintenance of implementation        requirements and project plans for third party system integrations.

Weight = 25%

Drive efficiencies and process improvement measured by better payment performance and deliver improvement solutions. Act as the process owner of customer journeys for payment activities; actively take part in improving customer experience. Actively seek ways of improving process efficiency, implementing industry best practice, meeting regulatory requirements and identifying cost saving initiatives. Ensuring all of this is documented for increased overall performance, productivity and capability.

Weight = 20%

Interbank management measured as relationship building with other Banks, as well as the efficient management of interbank issues and queries.

Including participation and attendance at industry forums

Weight = 15%

People management

Play a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross trained team.

Weight = 10%

Revenue Management, interchange and bi-lateral management of all payment streams and payment products

Weight = 15%

Ensure all branch and support staff have a clear understanding of current offerings and amendments to offerings, in addition to ensuring operations staff have the tools to process effectively (including spec documents and how-to-guides), , measured as a quantitative and qualitative review of new initiatives in support of business development and customer acquisition.

Weight = 15%

Business Planning/ Decision Making:

  • Support the Product function at Grobank in the development and planning of budget for business unit
  • Development of business plan for the department in conjunction with the broader division


Policies and Procedures:

  • Assist the product function in the drafting of appropriate Payments related policies, procedures and processes.
  • Manage and adhere to policies and procedures for electronic payments.
  • Implement and manage policies approved by the relevant decision making bodies


People management:

  • Management of all business resources directly and indirectly involved in the operational management of the electronic payment.
  • Strong partnering skills to indirectly manage outputs from peers / colleagues in support of product and pricing


Other Role Elements

Contacts and Business Relationships


All Grobank divisions, manco and exco members. Particularly critical relationships include Head: Operations and Product; Head: Legal and Senior Manager: Payments Compliance.


Relevant regulatory bodies (SARB, PASA, BSVA, etc.)

Technology and related services partners

Payments technology providers and service partners


Job Requirements

Academic Knowledge:

Minimum of a 3-year tertiary education, ideally a commerce related degree, or compensated for through related experience.

Work Experience:

Minimum of 5 years banking experience.

Minimum of 3 years specific banking experience in a combination of all or some of the following banking disciplines: product development, payments, project management, etc.

Skills / Specialized Know How:

Expert knowledge of Payments and the South African Payments System

Strong relationship management and negotiation skills are essential

Strong financial and analytical skills

Customer engagement ability


Ability to multi-task across multiple projects and relationships

Strong EQ and partnership management capabilities


Negotiation skills

Performance management abilities

Strong service ethic

Business development skills

Strong communication skills are essential

Highly numerate and analytical