G4S: Cash Processing Centre Manager

Introduction

G4S Cash Solutions (SA) has a strong presence in all nine provinces in South Africa with branches strategically located to provide the high level of service our customers require.  We are one of the largest private sector employers, providing employment to 15,000 screened, security vetted and highly trained personnel countrywide.

Our Head Office is based in Centurion where the G4S National Control Centre is also located.

G4S Deposita provides retail solutions to customers in more than 30 countries around the world and G4S Risk Solutions provide their services in most African countries.

We’re looking for a qualified and experienced Cash Processing Centre Manager to join our dynamic team based in Cape Town.

Main Purpose of Position

To effectively manage and oversee the total operations of all cash related activities. To ensure alignment of contractual obligations to customers and drive implementation of the company’s cash processing procedures in the most cost effective and efficient manner possible.  To continually review and improve cash operations profitability.

Duties and Responsibilities

1. Effective Management of the Cash Centre Operations

Manage relationship between actual results, budgets and delegating accountability where appropriate.

Initiate cost saving model and controls (Gross Margin Management)

  • Direct Wages/Overtime Management.
  • Overheads control.
  • Cash Processing profitability.
  • Ensuring that claims against the Company are prevented or minimized.
  • Recommend capital expenditure in line with authority matrix.
  • Provide management information and measurement for the Cash Centre performance and to improve profitability.

Operations Management

  • Have a understanding of Cash Centre policies and procedures.
  • Comply with cash Centre operational and administrative procedures within defined guidelines.
  • Ensure effective control of Record keeping for all applicable documents.
  • Ensure effective management of daily reconciliations.
  • Ensure the systems are maintained according to the Company’s guidelines.
  • Conduct a weekly cash check on all Floats in the Cash Centre.
  • Effective management of the age analysis of cash processing.
  • Authorize EFT payments to customers and banks.
  • Ensure that all staff are aware of the policies and procedures and that it is effectively implemented and adhered to

Quality Assurance of the Cash Centre

  • Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained.
  • Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
  • Ensure that the general housekeeping of the branch (i.e. cleaning and maintenance) is managed daily and effectively.

2. Effective Management of Cash Centre Staff within the Branch

Effective Labour and Organisation

  • Staff turnover analysis, proper allocation of staff to positions and structure.
  • Set and agree objectives and performance standards with staff.
  • Monitor performance and provide feedback.
  • Cash Centre organizational structure is adequately staffed through effective recruitment.
  • Optimize resources to meet Cash Centre operational needs.
  • Oversight of employee record ensuring that all relevant and required documentation is on file.
  • Assist with other relevant duties and responsibilities that management may require from time to time.

Training and Development

  • Succession Planning and Employment Equity.
  • Determine training needs (in line with training and HR policy) for cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.
  • Ensure all employees have attended the role specific training.
  • CMC Manager must take ownership of personal development.

Leadership

  • Monitor and address staff motivation levels.
  • Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s values, code of conduct and disciplinary code.
  • Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
  • Hold regular Cash Centre staff team meetings and communicate to all CMC staff through those briefings.
  • Ensure record keeping of all minutes of meetings.
  • Maintain and develop sound trade union relationships.
  • Ensure that all staff adhere to the uniform standards at all times.

3. Effective Management of Customer Relationships

  • Customer retention and customer service levels.
  • Maintain all SLA’s, customer relations and deficiencies.
  • Undertake regular and consistent customer visits (as and when required) and assess service levels.
  • Manage all Cash Centre customer queries and complaints.
  • Completion of CMC daily reports to internal and external customers for submission.

4. Effective Management of the Risk Process and Compliance within the Cash Centre

  • Manage and monitor loss prevention and loss reduction controls.
  • Ensure and monitor adherence to procedures and policies with regards to risk.
  • Ensure the adherence and correct utilization of company systems and procedures.
  • Maintain and complete records of audits around risk for the Cash Centre.

Desired Experience and Qualification

Qualifications:

  • Matric
  • Tertiary qualification in banking/financial services/general management preferred.
  • Valid driver’s license

Experience:

  • 3 years relevant Cash Centre experience in a Supervisory / Managerial level.
  • Cash Centre Policy and procedures
  • Relevant SARB legislation
  • HR Policy and procedures
  • Health and Safety legislation
  • Sound understanding of financial information.
  • Communication (Written and Verbal)

Skills and Attributes:

  • Communication (Written and Verbal)
  • MS Office (Excel intermediate)
  • Report and analysis of information
  • Awareness of the market environment.
  • Delivering strategy
  • Driving Change
  • Staff management
  • Flexibility in terms or working hours will be required.

Package and Remuneration

Market Related

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.