Finely Selected: Hospitality Agent / Reservations and Guesthouse manager

Duties & Responsibilities

An outstanding career opportunity has become available at a highly rated boutique guest house in the Eastrand.

Our client needs a responsible and matured female to run the place as their own, the successful individual is responsible to fuel up the growth of the business.

Non-negotiable requirements:

  • people management experience
  • organised personality
  • great communication skills

Main responsibilities:

  • On Site:

Answering phone calls and texts in a professional manner.
Turning over apartment units and following our strict cleaning protocols.

Managing both the domestic worker and garden service/ maintence individuals

Monitoring inventory levels and reporting supply shortages or damage in units.

Assisting with guest check ins and guest compliance.

  • Office Work:

Completing administrative work.

Responding to guest queries and providing assistance.

Messaging and emailing guests.

Helping to develop standard operating procedures.

Preparing budgets and new apartment plans.

Scheduling Maintenance

  • On Site – Setting Up New Rooms:

Liaising with and monitoring necessary service providers.
Getting units ready as quickly as possible.

  • General work hours will be as follows:

You will be expected to work a maximum of 6 days per week.

 

Desired Experience & Qualification

Hospitality, Agent, Reservations, and, Guesthouse, manager,