Excellerate Services (Pty) Ltd: Operations Director (Cleaning)


Purpose of the Job:

The Operations Director (Property Care) will report to the National Operations Director and serve as a member of the Senior Management Team.  The primary responsibility of the Operations Director (Property Care) is to ensure the retention of business and Client Relationships

Duties & Responsibilities



  • Enforce the Company’s Disciplinary ‘Code of Conduct’
  • Adopt an initiative geared towards Integrated Operational Excellence
  • Improve the Integrated operational systems, process and policies in support of the Organization’s mission, specifically, support better management reporting, information flow, Client relations and organizational planning
  • Maintaining Client Relationships
  • Responsible for the service delivery, Service Level Agreement attainment and customer experience across the region
  • Responsible as functional leader for developing operations management, and service talent within Excellerate Services
  • Interact with the Senior Management/ Directorship to ensure the appropriate infrastructure requirements are specified and functioning in accordance with the Company policies and procedures
  • Interact with the K.A.M.’s on all reconciliation and items impacted by Operations. I.e.: Contract Adjustments/ New Quotations and Payment Conditions.
  • Be the central escalation point for operations service issues in the Regions
  • Develop and manage operational budgets and cost projections
  • Support the Operational teams in gaining new clients including key meetings with prospective or new clientele
  • Lead initiatives to design or improve processes and performance
  • Drive best practice across the regions
  • Lead operational meetings as required
  • Ensure compliance with regulatory policies and procedures, policy terms and conditions and current relevant legislation and regulations in accordance with the Service Industry
  • Communicate effectively at all levels of the business



Desired Experience & Qualification



  • Solid Computer Proficiency
  • Matric Certified
  • Proven Track Record in Operations Management
  • Driver’s License Code 08 and own reliable vehicle
  • Solid Risk Assessment and Site Survey experience
  • Property Management Qualification will be advantageous
  • 10 years of direct Management experience in the Services Industry
  • 5 years of Senior Management experience with strong integrated knowledge of the Business
  • Knowledge of the Property Industry regulations including Operational and Client requirements




  • Strong Problem-solving skills
  • Excellent People Management skills
  • Proven negotiation and influencing skills
  • Excellent verbal and written communication skills
  • Demonstrated commitment to high ethical standards within a diverse workplace
  • Strong commitment to service and quality standards as well as Client Satisfaction
  • Demonstrated experience in coaching, motivating, developing and leading a professional Team
  • Demonstrated leadership and vision in managing staff groups and major projects
  • Flexible and collaborative work style including commitment to get required output and resoling operational problems timeously


As per Excellerate Services Recruitment and Selection Policy:  All equity procedures will apply.

If you are not contacted as a short-listed Candidate within 2 weeks of the closing date, please consider your application as being unsuccessful.  Please specify the position that you are applying for.

All the interested candidates must submit their CVs with all relevant qualifications attached, including a letter of application.