Location: Johannesburg, South Africa
Recruiter: Connecticut Call Center Solutions (Pty) Ltd
Job Ref: FDC
Summary: Customer Service
An opportunity has risen for customer service agents to start as soon as possible in a busy medical records processing centre.
- Greet customers in a warm and friendly manner over the phone
- Answer customer inquiries regarding service questions; suggest information about other services
- May be required to read from a script
- Open customer accounts by recording account information; maintain customer records by updating account information
- Inform customers of sales promotions and services, warranties or terms of sale
- Sell products and services
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Prepare product or service reports by collecting and analyzing customer needs to ensure overall customer satisfaction
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