Armstrong Appointments: Branch Manager


My client is a leading African Payment and Forex Platform and they are looking for a Branch Manager to join their team at the Cape Town CBD Branch.

Duties & Responsibilities

Main job function

The purpose of this position is to ensure foreign exchange services are provided in a professional and efficient manner

The Branch Manager reports directly to the Head of Branches

This position is responsible for ensuring that the Forex Consultants can process foreign exchange transactions in an accurate and professional way. The Forex Consultants and the Ambassadors report directly to this position. They are required to manage the safes and control incoming and outgoing money. They are the first point of resolving customer as well as staff issues

To manage the overall branch operations to ensure the smooth running of the branch

To manage the opening and closing of the safes to ensure stock is always kept safe and secure

To issue additional stock to consultants are required throughout the day

To manage the safe’s stock to ensure money is safely controlled and enough funds are available when required

To resolve customer queries and complaints in a professional and timeously manner

To oversee the duties of the Forex Consultants and provide assistance when required

To provide assistance to customers to resolve their queries timeously

To maintain current knowledge of foreign exchange and ICFX system


Desired Experience & Qualification


Matric / Grade 12 or equivalent


Understanding and speaking of English (Essential)

3 years Forex Consultant Experience (Essential)

Knowledge of foreign exchange

Knowledge of exchange control regulations

Knowledge of FICA regulations

Knowledge of money laundering

Knowledge of Reserve Bank regulations

Knowledge of Branch management

Knowledge of HR principles

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.