Ability Recruitment: General Manager (Shopping Centre)

General Manager (Shopping Centre)


Responsible for the management of the Centre. Ensure investment growth and maximum income of Centre through effective Centre management and asset control. Develops related budgets, oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality at the least possible cost. Keeps Senior Management well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel.

Centre Management:

  • Keeps abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies
  • Attends meetings/functions related to successful operation of Centre i.e. SAPOA, CJP etc.
  • Assists with a five-year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Assistant General Manager / Director
  • Investigates/initiates proposals for refurbishments
  • Maintains a hands-on control of projects in hand
  • Reviews the building status/grade ongoing and advise the Senior Management regarding maintaining the standards within those grades

Client Reporting:

  • Provides accurate information to client according to agreed format timeously
  • Analyses of monthly income /expenses and variance reporting
  • Monitors turnover rentals
  • Monitors of all municipal recoveries (and general recoveries) on a monthly basis

Planning and Budgeting:

  • Prepares and completes budgets as required each year
  • Completes of forecasts timeously as required
  • Reviews market rentals quarterly and ensure best possible rate achieved and maintained as per agreed mandates
  • Assists in formulation of business plans for the unit
  • 5 Year budget – preparation and control or as required by the client
  • Quarterly review and monitoring results or as required by the client

Debtors and Creditors Management

  • Undertakes monthly interaction meetings with Debtors, Debtors Manager and Leasing to ensure appropriate action taken and recommend legal action
  • Credit Control. Responsible for Management:
    • Arrears
    • Legal action / liaising with attorneys/management as required
    • Motivate Write-offs to senior management/client

Financial Management:

  • Monthly financial statements
  • Monthly management reports
  • Accurate budgeting and reporting

Operating Costs:

  • Calculates operating costs for charge-out to tenants
  • Ensures recoveries as appropriate
  • Tenant mix i.e. what business should be established/recommended
  • Networking with tenants, public, external organizations
  • Issues tender documents

Asset Management:

  • Controls/schedules/implements regular preventative maintenance program in line with budget constraints
  • Motivation of refurbishments, major repairs as appropriate
  • Attends site meetings with contractors in respect of maintenance/expansion of projects
  • Monitors progress
  • Inspection/enforcement of tenant responsibilities during and on termination of lease terms
  • Liaises with appropriate Government, Provincial and/or local authorities
  • Responsible for Compliance of OSH Act


  • General Maintenance of Buildings and premises
  • All electrical, electronic, mechanical and air conditioning equipment
  • Complies with the O H S act and all other statutory requirements

Occupational Health and Safety

  • The development of security action plans, systems and directives
  • The management of security guards on shift
  • The establishment and maintenance of an emergency preparedness programme
  • The training of Maintenance and Security personnel in Occupation and Health Safety
  • Report security incidents to our management



  • Matric
  • Additional related maintenance and centre management training preferred
  • Minimum 5 years experience in a Centre Management/ General management role.