SERVICE DESK AGENT


SERVICE DESK AGENT REF NO: HR 4/21/02/06HO
SALARY : R208 584 per annum
CENTRE : Head Office, Pretoria

REQUIREMENTS : Grade 12/ Matriculation. National Higher Certificate/College Diploma (NQF 5)
as recognised by SAQA in Information Technology (ICT), ITIL Foundation and
A+ or N+. 6 Months experience. Knowledge: Strong comprehension of English
language, Microsoft applications literate, Processes and procedures, Service
desk environment. Skills: Strong communication to provide high quality
customer service, Ability to listen and ask relevant questions, Exceptional
written and oral communication skills, Fluent English, Analytical, Telephone
Etiquette, IT Skills.

DUTIES : Log incidents on IT Service Management (ITSM) system from incoming calls
and emails. Ensure that all related documentation is attached to the logged
incidents and requests. Manage call assigning and escalation. Follow up and
update all user and engineer activity on the logged calls where applicable.

ENQUIRIES : Ms R Mudau Tel No: (082) 928 0808
APPLICATIONS : Chief Director: Human Resources Management: Private Bag X 117, Pretoria,
0001 or hand deliver at 215 Francis Baard Street.
FOR ATTENTION : Sub-directorate: Human Resources Operations, Head Office Email: [email protected]
NOTE : NB: All attachments must be in PDF and in one (1) file, indicate the correct job
title and the reference number of the post on the subject line of your email. Use
the correct email address associated with the post. Failure to do so, your
application will be disqualified.

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